Pawelle™ Return & Refund Policy

Pawelle™ wants every customer to shop with clear expectations. This policy explains how return requests, refund reviews, order issues, and cancellation requests are handled through our store.

1. Return Request Period

Customers may submit a return request within 30 days after delivery. The request should be sent to our support team before the product is shipped back.

Requests received after the return period may not be eligible for review.

2. Return Eligibility

To be reviewed for return, the item should generally meet the following conditions:

• The item is unused and in its original condition
• The item has not been washed, altered, damaged, or heavily handled after delivery
• Original packaging, labels, accessories, or included parts are returned when available
• The return request is submitted within the stated return period
• The customer has contacted support before sending the item back

We recommend checking your order shortly after delivery so any concern can be reported in a timely manner.

3. Returns That May Not Be Accepted

Some items may not qualify for return depending on their condition or how the request is submitted. A return may be declined if:

• The item shows signs of use, wear, washing, or customer-caused damage
• Parts, accessories, labels, or packaging are missing
• The product has been modified, repaired, or altered after delivery
• The return is sent without support approval or return instructions
• The request is made outside the return window

If you are unsure whether your item qualifies, please contact us before arranging a return shipment.

4. How to Start a Return

To request a return, please email our customer support team at: Doghausglendale@gmail.com

Please include the following details:

• Order number
• Email address used at checkout
• Name of the item you would like to return
• Reason for the request
• Clear photos if the item arrived damaged, incorrect, or affected in any visible way

Once your request is reviewed, we will provide the next steps if the return is eligible.

5. Return Shipping

Unless the item arrived damaged, incorrect, or affected by an order issue, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method. Pawelle™ is not responsible for return packages that are lost, delayed, or sent to the wrong address by the shipping carrier.

6. Damaged or Incorrect Items

If your order arrives damaged or does not match what you purchased, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the package if available
• A short description of the issue

Our team will review the details and provide an appropriate next step based on the situation.

7. Refund Review

After an approved return is received, the item will be inspected before a refund decision is completed. If the return meets the required conditions, the refund will be issued to the original payment method.

Refund posting times may vary depending on the bank, card issuer, or payment provider. In many cases, approved refunds may take 5–10 business days to appear after processing.

8. Partial or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the return conditions. This may apply when an item is returned late, used, damaged after delivery, missing parts, or returned without following the instructions provided by support.

9. Exchanges

Pawelle™ does not currently process direct exchanges. Customers who want a different product may place a new order and submit a return request for the original item if it meets the return conditions.

10. Order Cancellation Requests

Cancellation requests should be submitted as soon as possible after placing an order. If the order has not entered processing, packing, or shipment, we will do our best to assist.

Once an order has been processed or shipped, cancellation may no longer be available.

11. Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank, card issuer, or payment provider.

Some providers may need additional time to post the refund. If you still need assistance after checking with them, please contact our support team.

12. Contact Information

For return, refund, cancellation, or order issue questions, please contact us:

Brand: Pawelle™
Company Name: Dog Haus Grooming Boutique
Address: 452 W Colorado St, Glendale, CA 91204, United States
Phone: (818) 474-1717
Email: Doghausglendale@gmail.com