Pawelle™ Shipping Policy

This Shipping Policy explains how Pawelle™ handles order preparation, delivery estimates, tracking updates, shipping fees, and address-related matters. Our goal is to keep delivery information clear so customers know what to expect after placing an order.

1. Order Preparation Time

Orders are usually prepared within 1–2 business days after payment has been completed. Order handling takes place during regular business hours:

Monday – Friday: 9:00 AM – 6:00 PM

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Estimated Shipping Time

For orders shipped within the United States, the estimated transit time is generally 3–5 business days after the package has been handed to the carrier.

Transit time may vary depending on destination, carrier activity, local delivery conditions, and seasonal volume.

3. Total Estimated Delivery Time

The full delivery timeline includes both order preparation and shipping transit.

• Order preparation: 1–2 business days
• Shipping transit: 3–5 business days
• Estimated total delivery time: 4–7 business days

These timeframes are estimates and may change due to circumstances outside normal store processing.

4. Shipping Fees

Shipping costs are displayed at checkout before the order is submitted. Available shipping methods and fees may vary based on the order details and delivery location.

Any available promotional shipping option will be shown during checkout when applicable.

5. Tracking Information

Once an order has shipped, customers will receive a shipping confirmation email with tracking details when available.

Tracking information may not update immediately after shipment. Please allow time for the carrier system to display the latest package movement.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Pawelle™ is not responsible for delays, failed delivery attempts, or returned packages caused by incorrect, incomplete, or outdated address details provided by the customer.

If you notice an address issue after placing an order, please contact us as soon as possible. We will do our best to assist before the order has been processed or shipped.

7. Delivery Delays

While we aim to process orders in a timely manner, delivery delays may occasionally occur after a package leaves our handling process. These delays may be related to carrier routing, weather conditions, holiday volume, regional service limits, or other delivery factors.

Once the package is in the carrier’s possession, delivery movement and final arrival timing are managed by the carrier.

8. Delayed or Missing Tracking Updates

If tracking has not updated for several days, please review the tracking page first. If additional help is needed, you may contact our support team and we will assist where possible.

In some cases, carriers may take extra time to scan or update shipment movement.

9. Returned or Undeliverable Packages

A package may be returned if the address is incomplete, delivery attempts are unsuccessful, or the package cannot be delivered according to carrier procedures.

If a package is returned to us, we may contact the customer regarding available next steps. Additional shipping fees may apply if the package needs to be resent.

10. Shipping Coverage

Pawelle™ currently ships orders within the United States. Available shipping options will be shown at checkout based on the delivery address and order details.

11. Contact Information

For questions about shipping, tracking, delivery updates, or address corrections, please contact us:

Brand: Pawelle™
Company Name: Dog Haus Grooming Boutique
Address: 452 W Colorado St, Glendale, CA 91204, United States
Phone: (818) 474-1717
Email: Doghausglendale@gmail.com